Thank you for shopping with Keyzovio!
We are committed to providing a smooth and reliable shipping experience for every customer. Because our personalized automotive keychains are customized using your vehicle photographs and specifications, certain orders require additional preparation before shipment.
This Shipping Policy explains how orders are processed, prepared, shipped, and delivered.
1. Order Processing and Production
Every Keyzovio personalized automotive keychain is created using the vehicle photographs and customization details provided by the customer.
Estimated processing and dispatch information is displayed on the applicable product page or during checkout.
The estimated dispatch window shown when you place your order applies to your purchase. Any later changes to website estimates generally apply to new orders.
Processing may involve:
- Order confirmation and payment verification.
- Reviewing customer-provided vehicle photographs.
- Preparing and customizing the digital vehicle design.
- Sending design previews when applicable.
- Completing product preparation and quality checks.
- Packaging and dispatching the finished product.
Missing reference materials or customer-requested changes may affect the estimated processing time.
If additional information is required, our support team will contact you using the email address provided during checkout.
2. Design Preview Before Shipping
For eligible personalized products, Keyzovio sends a digital preview of your customized vehicle design before dispatch.
Customers have 24 hours from the time the preview email is sent to request modifications, report inaccuracies, or ask for additional review time.
If no response is received within this period, we may proceed with the design shown and arrange dispatch after the review period.
If you request changes before the deadline, we will hold the relevant production or dispatch step while reviewing your request.
When an updated preview is provided, a new 24-hour response period may apply.
Please check your inbox and spam folder regularly to avoid missing important order-related communications.
Additional information about design adjustments is available in our Refunds & Cancellations Policy.
3. Pre-Orders and Dispatch Delays
Some Keyzovio products may be available for pre-order or require additional production time.
If we cannot meet the dispatch window communicated at the time of purchase, we will notify you by email and explain the reason for the delay.
Depending on the circumstances, you may choose to:
- Accept a revised dispatch window.
- Continue with the order under an updated timeline.
- Cancel the delayed order and receive a full refund, including any applicable shipping charges.
Where applicable law requires consent for a delayed shipment, we will request that consent.
Failure to respond to a design preview does not constitute consent to a delivery delay.
If we are unable to fulfill your order, we will cancel it and issue a full refund.
4. Shipping Origin
Keyzovio is based in California, United States.
Business Address:
27795 E Yosemite Ave, Madera, CA 93638, United States
Orders may be dispatched from our designated fulfillment facilities or authorized shipping partners, depending on product availability and fulfillment arrangements.
Our business address is not necessarily the shipping origin or return location for every order.
5. Shipping Costs
Shipping charges, if applicable, are calculated during checkout and displayed before you complete your purchase.
Shipping rates may depend on:
- Delivery destination.
- Selected shipping service.
- Package dimensions and weight.
- Available shipping promotions.
- Applicable carrier charges.
Any shipping discounts or free-shipping offers will be communicated on our website or during checkout.
International customs duties and import taxes may apply separately.
6. Estimated Delivery Times
Estimated delivery times begin after an order has been dispatched and do not include customization, processing, or production time.
| Destination | Estimated Delivery After Dispatch |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| United Kingdom | 5–10 business days |
| European Union | 5–12 business days |
| Australia | 7–14 business days |
| Other international destinations | 7–15 business days |
These are estimated delivery ranges rather than guaranteed arrival dates.
Actual shipping times may vary depending on the carrier, shipping origin, customs clearance, destination, and local delivery conditions.
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Important: The delivery ranges above are suggested estimates and should be confirmed against Keyzovio’s actual shipping partners and fulfillment capabilities before publishing.
7. Order Tracking
Keyzovio provides tracking information for orders shipped using trackable delivery services.
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking details.
Tracking information may take additional time to become active after the carrier receives the package.
Customers can monitor delivery progress through the tracking link provided.
For determining eligibility under our 30-day return policy, the delivery date recorded by the shipping carrier will generally be used, subject to applicable consumer protection laws.
8. International Shipping and Customs
International orders may be subject to customs duties, import taxes, and clearance fees imposed by authorities in the destination country.
Where these charges are collected by Keyzovio during checkout, they will be included in the order total.
Charges not collected during checkout may be payable by the customer directly to the carrier or relevant customs authority, where permitted by law.
Customs inspections and clearance procedures may extend estimated delivery times.
Keyzovio is not responsible for customs processing delays beyond our reasonable control, but we will provide reasonable assistance with shipment-related inquiries.
9. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please verify:
- Recipient’s full name.
- Street address and apartment or unit number, if applicable.
- City, state, and ZIP or postal code.
- Country.
- Contact information required for delivery.
If you notice an error after placing your order, contact support@keyzovio.com as soon as possible.
We will make reasonable efforts to update the address before dispatch.
Once a package has been transferred to the shipping carrier, address changes may not be possible.
If an order is returned because of incorrect or incomplete customer-provided address information, we will contact you regarding available reshipping options.
Any applicable additional shipping charges will be explained before reshipment.
10. Delayed, Lost, or Missing Packages
If your package is overdue or tracking information has stopped updating, please contact our customer support team.
Email: support@keyzovio.com
Include your order number and any available tracking details.
We will investigate the issue with the shipping carrier and assist with an appropriate resolution.
If a shipment is confirmed lost during transit, we may arrange a replacement or refund, depending on the circumstances and applicable legal requirements.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you have not received it, we recommend checking:
- Your mailbox or designated delivery location.
- Nearby secure delivery areas.
- Household members who may have accepted the package.
- Building reception or package management services.
If you still cannot locate the package, contact us for assistance.
A carrier’s delivered status does not automatically eliminate your rights to an appropriate remedy.
11. Damaged Products During Shipping
If your Keyzovio product arrives damaged, please contact us as soon as reasonably possible.
Send an email to support@keyzovio.com with:
- Your order number.
- A description of the damage.
- Photographs of the damaged product.
- Photographs of the packaging, if available.
Our team will review the situation and determine the appropriate resolution under our Refunds & Cancellations Policy.
Depending on the circumstances, remedies may include a replacement, repair, or refund.
Keeping the original packaging may help with a carrier investigation, but it is not a condition of your statutory consumer rights.
12. Return Shipping
Customers must contact Keyzovio before sending a product back so we can provide the correct return location and instructions.
Change-of-Mind Returns
For eligible change-of-mind returns within 30 days of delivery:
- Customers are responsible for return shipping costs.
- The product must meet our return condition requirements.
- We recommend using a tracked shipping service.
- Original shipping charges are generally non-refundable.
Satisfaction Guarantee Claims
If your personalized product does not reasonably match the supplied vehicle photographs and details, an approved claim under our 30-Day Satisfaction Guarantee includes:
- Coverage of reasonable return shipping costs.
- A full refund, including the original shipping charge.
- No restocking or design fees.
Defective, Damaged, or Incorrect Products
For confirmed manufacturing defects, shipping damage, or incorrect products, Keyzovio covers reasonable return shipping costs.
We may provide a prepaid shipping label or reimburse eligible return postage.
Further conditions and refund procedures are outlined in our Refunds & Cancellations Policy.
13. Consumer Protection Rights
Nothing in this Shipping Policy limits or excludes mandatory consumer protection rights available under applicable laws.
Shipping estimates, tracking information, or carrier investigations do not remove rights or remedies that customers may be legally entitled to receive.
Where the provisions of this Shipping Policy conflict with mandatory legal requirements, the applicable law takes priority.
14. Existing Orders and Policy Updates
This Shipping Policy applies to orders placed on or after October 20, 2026.
Orders placed before this date remain subject to the delivery commitments and shipping terms provided at the time of purchase, including any more favorable agreements.
Keyzovio may update this policy periodically to reflect changes in shipping providers, fulfillment arrangements, business operations, or applicable laws.
The latest version will be published on our website with an updated effective date.
15. Contact Information
For shipping inquiries, order tracking, delivery concerns, or address corrections, please contact us.
Keyzovio
Website: https://keyzovio.com
Email: support@keyzovio.com
Business Address: 27795 E Yosemite Ave, Madera, CA 93638, United States
Please include your order number when contacting our support team so we can assist you efficiently.